Your New Colleague is a Copilot

Your New Colleague is a Copilot

Aligning Technology, Talent, and Trust

von Jared Matfess

As tools like Microsoft 365 Copilot, ChatGPT Enterprise, and custom agents weave into everyday work, organizations are discovering that the real challenge is not the technology. It is preparing people, processes, and data for a new way of operating. This book gives you the practical guidance you need through real-world examples, step-by-step playbooks, and a repeatable framework that helps you move beyond scattered pilots and into enterprise-ready AI transformation.

What makes this book timely is the urgency around responsible scale. Many organizations are racing to deploy AI without the foundational systems that determine whether these tools flourish or fall flat. AI is not here to replace your workforce. It is here to amplify it. This book helps leaders build the literacy, trust, guardrails, and operating model that allow AI to become a natural part of how the organization works. It shows you how to create the conditions where people and AI can succeed together.

What You Will Learn:

·  Identify and prioritize high-value AI use cases that align with real business needs

·  Build organizational trust through clear guardrails, transparency, and human oversight

·  Strengthen AI literacy and support the behavioral shifts teams need to adopt new tools

·  Establish the operating model, champions, and feedback loops that enable responsible scale

·  Measure impact with simple, reliable metrics that guide ongoing investment and improvement

Who This Book is For

This book is designed for business leaders, IT managers, change practitioners, and people leaders who are responsible for helping their teams adopt AI in a way that is responsible, sustainable, and impactful. It offers an actionable framework for preparing your organization to work alongside AI copilots, guiding readers through key topics such as stakeholder alignment, user training, governance, digital literacy, and organizational culture shifts.

As tools like Microsoft 365 Copilot, ChatGPT Enterprise, and custom agents weave into everyday work, organizations are discovering that the real challenge is not the technology. It is preparing people, processes, and data for a new way of operating. This book gives you the practical guidance you need through real-world examples, step-by-step playbooks, and a repeatable framework that helps you move beyond scattered pilots and into enterprise-ready AI transformation.

What makes this book timely is the urgency around responsible scale. Many organizations are racing to deploy AI without the foundational systems that determine whether these tools flourish or fall flat. AI is not here to replace your workforce. It is here to amplify it. This book helps leaders build the literacy, trust, guardrails, and operating model that allow AI to become a natural part of how the organization works. It shows you how to create the conditions where people and AI can succeed together.

What You Will Learn:

·  Identify and prioritize high-value AI use cases that align with real business needs

·  Build organizational trust through clear guardrails, transparency, and human oversight

·  Strengthen AI literacy and support the behavioral shifts teams need to adopt new tools

·  Establish the operating model, champions, and feedback loops that enable responsible scale

·  Measure impact with simple, reliable metrics that guide ongoing investment and improvement

Highlights

• This book focuses on adoption and impact, not just the technology Readers will receive templates, exercises, and playbooks they can use right away This book is written for IT leaders, business managers, and change champions

Über den Autor

Jared Matfess is a solutions architect at AvePoint, specializing in helping organizations maximize the value of their investments in Microsoft technologies. He is a co-author of Microsoft 365 Copilot at Work: Using AI to Get the Most from Your Business Data and Favorite Apps (John Wiley & Sons, Inc., 2024), and author of Microsoft Copilot Studio Quick Start: Learn to Create and Deploy Personalized AI Solutions (John Wiley & Sons, Inc., 2025). Jared holds certifications from both Microsoft and AWS and was recognized 7 times as a Microsoft MVP in the Office Apps & Services, and Copilot categories. He earned a Bachelor’s degree in Interactive Information Technology from the University of Hartford, an MBA from the University of Massachusetts Amherst, and a Master’s degree in Computer Information Systems from Boston University.